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Privacy Policy

High Above respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your information in accordance with the New Zealand Privacy Act 2020.

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What we collect

We may collect the following personal information when you interact with our studio, website, or services:

  • Name

  • Contact details (email address, phone number)

  • Emergency contact details

  • Date of birth

  • Health or injury information (relevant to class participation)

  • Payment details (processed securely via third-party platforms)

  • Website usage data (e.g., through cookies or analytics tools)

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How We Use Your Information

Your information is collected and used for the following purposes:

  • To manage bookings, memberships, and class attendance

  • To communicate important updates e.g. class changes or cancellations

  • For health and safety purposes, including emergency response

  • To send newsletters or promotional emails (with your consent)

  • To improve our services and user experience

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How We Store & Protect Your Information

  • All data is stored securely via encrypted systems and trusted third-party platforms (e.g., Groovio Booking System, MailerLite).

  • Only authorised staff have access to your information.

  • We do not store full credit card details — all payments are processed via secure, PCI-compliant provider Stripe.

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Sharing Your Information

We will never sell, rent, or share your personal information with unrelated third parties unless:

  • Required by law

  • You have given explicit consent

  • It is necessary for booking systems, email platforms, or payment processors to deliver services you’ve signed up for

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Your Rights

You have the right to:

  • Access and correct your personal information

  • Request deletion of your data (unless we are legally required to retain it)

  • Opt-out of promotional emails at any time by clicking “unsubscribe” or contacting us

To make any of the above requests, please email us at hello@highabove.co.nz

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Cookies & Website Use

Our website may use cookies and analytics tools (such as Google Analytics) to understand user behaviours and improve the site experience. You can disable cookies in your browser settings at any time.

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Changes to This Policy

We may update this Privacy Policy from time to time. All changes will be posted on our website with the updated effective date. Continued use of our services indicates your acceptance of any changes.

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